- Team Building: Focuses on a set of activities designed to foster
change in the atmosphere in management/worker relations.
- Communication: Develops a set of simple but powerful skills designed
to improve fundamental communication and listening skills.
- Managing Complaints: Includes a suite of tools for management that
will enable them to recognize problems and act on them effectively
and thus prevent snowballing.
- Grievance Procedures: Focuses on setting up a grievance procedure
that works, including training the workforce to use it effectively.
|
