Professional Management Training Program Series

职业经理人管理技巧提升课程

y课程目的：

本课程全面介绍作为职业经理人应具备的管理知识及技巧The Program is trying to provide the management with an introduction to the Management knowledge and skills.

为了达到：

Ø         使每个经理人能够更有效地识别及管理变革的环境中的改善enables each one to work more effectively on identifying and managing improvement in the changing environment. 

Ø         使学员更愿意将所学用于日常工作中develops will and energy to apply the learning to daily operations.

Ø         拓宽了学员对于任务/工作及团队合作的责任范围及改善其日常工作expands the understanding and performance of jobs/tasks and teamwork.

Ø         本课程内容及授课将与管理角色，职能及责任实务相结合program contents and processes are kept in alignment with the management roles, functions and responsibilities.

Ø         了解经理人的目标并时刻自我管理generates the awareness of self management as a Manager

y参加对象：企业经理，主管及关键员工

y培训内容：

第一天

Module I 基础理论：领导力管理  : Fundamental Theory : Leadership  Management

               绩效与成就感Performance vs. Fulfillment

               基础领导力Fundamental Leadership

               基础管理Fundamental Management

               管理单车模型The Management Bicycle Model

               能力与挑战Competencies and Challenges

Module II :任务管理 Task Management

               企业战略vs企业价值观Corporate Strategies & Values

               企业信念Belief

               愿景Vision

               使命Mission

               哲学Philosophies

               核心价值Core Value

               企业发展目标＆目的Corporate Objectives & Goals

               规划管理计划Planning the Management Plan

               部门工作目的与工作目标设定

Setting the Management Goal & Management Objectives

               工作优先规划Prioritizing   

               关键绩效指标Key Performance Indicators / KPI

               员工组织与配置Staffing    

               任务＆目标分配Job & Goal Assignment

               行动管理Management Plan Of Action

               项目管理简介Quick Introducing on Project Management

               任务圈模型Task Cycle Model

               硬件及软件配置Hardware & Software Organizing

               管理执行＆管理控制Management Execution & Management Control

               绩效管理Performance Management

               管理评分卡Management Scorecard

               持续改进Continuous Improvement

第二天                                         

Module III : 员工激励理论Employee Motivation Theory

               传统模型The Traditional Mode

               任务管理Task Management

               X理论＆Y理论Theory X & Theory Y

               个性化管理People Management

               管理网格The Management Grid

               情景领导力The Situational Leadership

               Z理论＆E理论Theory Z and Theory E

               员工激励与放权Employee Empowerment

Module IV: 员工绩效沟通管理Management Communication on Performance Issue

               沟通技巧Communication Skills

               管理者的约哈里视窗Johari's Window of a Manager

               管理沟通的要素The Essence of Management Communication

               分享Sharing

               提问Questioning

               改善Improving

               发现Discovering

               员工绩效沟通工作的技巧Performance  Communication Skills

               指导技巧Directing Skills

               辅导＆咨询Coaching & Counseling

               授权Delegating

               绩效诊断与改善方案Diagnosis of Performance and Rescue Skills

               团队沟通技巧Team Communication

               高效团队The High performance Team

               跨部门＆项目的沟通Crossing Department & Functions

               冲突管理Conflict Management

               沟通＆影响力Communication & Influence Power

第三天                                         

Module V : 员工关怀＆员工支持Employee Care & Employee Support

                 领导要素Leadership Issues

                 发展愿景Vision

                 任务使命Mission

                 工作目标Goal

                  管理反馈Management Feedback

                  奖励的技巧Rewarding Skills

                  管理信任＆支持Management Trust & Support

                  开发员工的潜能Develop Employee Potential

                  员工情境管理People Management Skills to Employees' Situation

Module VI : 自我管理Self Management

                  时间管理Time Management

                  压力＆健康管理Stress & Health Management

                  情商＆逆境商数管理Emotion Quotient & Adverse Management

                  经营绩效Business Effectiveness

第四天                                         

Module VII : 问题分析＆解决Problem Solving & Decision Making

                   基本理论与过程Basic Philosophy and Process

                   确定问题Identify Problem

                   潜在原因＆根本原因Potential Causes & Root Cause

                   发现多种方案Develop Alternative Solutions

                   创造性解决问题Creative Problem Solving

                   决策的技巧Decision Making Techniques

Module VIII : 灵活应变的管理The Versatile Manager

                     沟通中的管理风格Management Style in Communication

                     了解你的工作风格Knowing Your Style

                     了解你的员工风格Recognize your peoples' style

                     工作沟通Style Communication

                     人际关系People Relationships

                     绩效＆工作效率Performance & Productivities

                     最大生产力区间The Optimum Zone

                     紧张压力下的员工行为反应Employee Under Tension

                     员工压力下的绩效管理The back up Behavior

                     灵活应变的管理The Versatile Manager

y讲师介绍：莱茵TUV教育与咨询部特邀讲师 - 袁先生

y培训时间：  2009年10月27-30日

y地 　点:   德国莱茵TUV深圳分公司

y费　 用:   RMB 5400/人(含培训费、资料费、午餐、茶点、证书)

 

联系方式:

Rita Deng
..................................................................
TUV Rheinland Group Education & Consulting
Guangzhou Direct Line: 020-2839 1314
Shenzhen Direct Line: 0755-8268 1255
Guangzhou Fax:020-2839 1999
Shenzhen Fax:0755-2598 0321
Email: rita.deng@gz.chn.tuv.com
Visit us at <http://www.chn.tuv.com>
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